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Insurance Week 2.0: Stop Selling Obsolete Products, NAICOM Warns Operators

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BY NKECHI NAECHE-ESEZOBOR—The National Insurance Commission (NAICOM) has challenged Nigerian insurance operators to radically overhaul their business models by transitioning from product-centric marketing to a customer-centric approach.

The regulator warned that the long-standing industry habit of “selling what has been produced, rather than producing what can be sold” must change if the sector hopes to bridge the persistent public trust gap.

The call was made by the Commissioner for Insurance, Mr. Segun Omosehin, who was represented by the Deputy Commissioner for Insurance (Finance and Administration), Mr. Ekerete Ola Gam-Ikon, during  the flag-off of the 2026 Insurance Week.

Omosehin emphasized that public awareness and trust are no longer peripheral regulatory duties but core strategic priorities necessary to unlock sustainable economic growth.

Addressing industry executives, Omosehin noted that despite the critical role insurance plays in risk management, public understanding remains low. He urged operators to move away from generic messaging and embrace localized, highly relatable communication.

“It is not enough for people to simply know that insurance exists,” Omosehin stated. “They must understand how it works, why it matters, and how it can protect their lives, assets, and aspirations. We must communicate in languages people understand and through platforms they trust.”

The Commissioner pointed directly to claims settlement as the ultimate litmus test for the industry’s credibility, describing it as the “moment of truth.”

“Delays, ambiguities, or perceived unfairness in claims settlement do not just erode trust in one company—they weaken confidence in the entire system,” he warned, urging operators to simplify documentation and create transparent timelines for policyholders.

Highlighting recent legislative achievements, the NAICOM chief described the passage of the Nigerian Insurance Industry Reform Act (NIIRA) 2025 as a defining milestone that establishes a robust safety net for consumers.

Key structural transformations introduced under NIIRA 2025 include:

Policyholders’ Protection Fund to safeguard consumers even in cases of insurer insolvency.

• Stronger Capital Requirements: Re-architecting the financial resilience and supervisory frameworks of operating firms.

• Strategic Economic Alignment: Mandating deliberate insurance support for critical national sectors, including infrastructure development, agriculture, and Micro, Small, and Medium Enterprises (MSMEs).

However, Omosehin cautioned that legislation alone cannot guarantee success. “The true impact of NIIRA 2025 will depend on how effectively we implement its provisions. Compliance should be seen not as a burdensome obligation, but as an opportunity to elevate standards.”

Driving Inclusive Insurtech Innovation

Turning to technology, the Commissioner acknowledged that digital platforms, data analytics, and Insurtech innovations offer unprecedented opportunities to streamline onboarding, quicken claims management, and bridge geographical gaps.

He nonetheless urged operators to deploy tech responsibly, ensuring that cybersecurity and data privacy remain paramount. He stressed that innovation must be inclusive, intentionally drawing in rural communities and informal sector participants rather than isolating them.

Concluding his address, Omosehin declared that the Nigerian insurance sector stands at a historic crossroads, requiring practitioners to break the silence that has historically hindered industry penetration.

“Trust is not built overnight; it is earned through consistent actions, dependable service, and unwavering integrity,” Omosehin said.

“Let us seize the opportunities presented by ongoing reforms, sustain the momentum, and work together to create an insurance sector that is inclusive, innovative, and globally competitive.”

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Airtel Money sets IPO price at £1.96 per share, targets £5.3bn valuation

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Airtel Mobile Commerce N.V. (Airtel Money), the mobile money business of Airtel Africa, has set the offer price for its planned initial public offering (IPO) at £1.96 per share, implying an estimated market capitalisation of £5.3 billion ($7.0 billion) at admission.

Airtel Africa disclosed this in a statement on Thursday, saying Airtel Money intends to list its ordinary shares on the London Stock Exchange, with admission currently expected on 14 October.

The planned listing followed Airtel Africa’s announcement on 23 September of its intention to undertake an IPO for Airtel Money, which operates mobile money services across several African markets.

Listing offer

Under the offer, certain existing shareholders of Airtel Money are expected to sell 270 million existing shares. Also, an additional 27 million shares may be sold if the over-allotment option is fully exercised.

Airtel Africa said it does not expect to sell its existing Airtel Money shares in the offer, except pursuant to the over-allotment option.

The telco said it would remain a “long-term strategic shareholder” in Airtel Money and support the business as it moves into its next phase as an independently listed company.

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Based on current indications from existing shareholders, approximately 16.5 per cent of Airtel Money’s issued ordinary share capital is expected to be held in public hands if the over-allotment option is not exercised.

This could rise to approximately 17.5 per cent if the maximum additional shares are sold, according to Airtel Africa.

Airtel Money expects the level of public ownership to make it eligible for inclusion in the FTSE UK indices.

The company said it intends to apply for admission of its ordinary shares to the equity shares category of the Official List of the UK Financial Conduct Authority and for trading on the London Stock Exchange’s Main Market.

Airtel Money said further details of the offer would be contained in its prospectus, which it said would be made available on Airtel Money’s IPO website, subject to applicable access restrictions, on Thursday.

READ ALSO: What Dangote IPO signals – NGX Chairman 

Airtel Africa has been planning to spin off its mobile money business from its core telecoms operations following the financial subsidiary’s performance in previous years.

Its mobile money unit, Airtel Money, logged a strong performance in 2025, recording $1.4 billion in turnover, more than one-third higher than what it reported a year before.

Airtel Africa is a leading provider of telecommunications and mobile money services, with operations in 14 countries in sub-Saharan Africa.

Airtel Africa provides an integrated offer to its subscribers, including mobile voice and data services, as well as mobile money services, both nationally and internationally.


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Independence Day: Hope “Will Not Fall From the Sky,” NLC Tells Nigerians, Govt

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Sixty-six years ago, our founding fathers and mothers wrestled this nation from the grip of colonial rule, convinced that political independence would translate into economic freedom and dignity for the Nigerian people. Today, as we mark another Independence Day, the Nigeria Labour Congress salutes every worker, artisan, youth, woman, retiree, informal economy operator, and every Nigerian who wakes up each morning to struggle for survival in a country that has increasingly turned its back on its own people. We honour the sacrifices of those who paved the path to liberation with their sweat and blood. However, we refuse to drown in empty patriotic rituals while the masses drown in poverty.

Sixty-six years after independence, Nigeria has become a nation whose governance decisions have been captured by neoliberalism; an ideology and a policy framework that does not serve workers, does not serve the masses, does not serve the nation, but is designed to serve Western capital. From policy formulation to resource allocation, from taxation to subsidy removal, from wage suppression to price escalation, the beneficiaries of this arrangement are a tiny elite (who keeps applauding) and international capital, while the costs are borne by the very people whose labour built this country.

Yet oppression has never been a permanent destiny. The power of Nigerian workers and the people ended colonial rule and forced one government after another to retreat from anti-people policies. Hope exists, but it will not fall from the sky. Hope depends on the decisions we make and the actions we take as trade unions, workers, and as a people.

We stand at the crossroads of a full-scale survival crisis. The real value of wages has been devoured by structural inflation. Petrol now sells at ₦1,430 per litre or higher in major cities and far more in remote areas. The surge in transportation costs drives up the prices of food, school fees, rent, and nearly every necessity of life, while nominal wages remain stagnant.

The root of this crisis is very clear. The May 2023 petrol price hike was a systematic assault on the working class. Government claimed subsidy removal would free up resources for infrastructure and social services. Three years later, petrol prices have multiplied several times over, yet the promised infrastructure and social services remain mirages. Where exactly did the subsidy savings go? Nigerians deserve an answer, and they deserve it now.

More infuriating is that Nigeria, Africa’s largest oil producer, depends on imported refined petroleum, while domestic refining capacity has been systematically neglected, except the effort of a few private refineries. When international oil prices fluctuate, the Nigerian working class bears the consequences. This is not an economic law. It is a policy choice that favours importers and Western refining capital while sacrificing our own people by ensuring the four publicly owned domestic refineries remain comatose.

Our demands are clear, just, and cannot be delayed any further. First, we demand that government seek ways to immediately reduce the price of petrol as transportation costs are the central transmission mechanism of inflation in Nigeria. Without cutting this chain, any effort to ease the suffering of the people is futile.

Second, we demand the immediate implementation of a nationwide wage award for all workers. A wage award is not charity. It is an emergency intervention against the collapse of real income. We demand that this relief reach all workers in federal, state, and local governments.

Third, we demand that the government deliver the tax relief agreed upon in the October 2023 dialogue with labour. The tax incentives promised in the Memorandum of Understanding signed between government and labour have not been implemented.

Fourth, we demand that government expedite action on the new national minimum wage negotiation. The current ₦70,000 minimum wage was already destroyed by inflation before it was implemented. We demand the immediate establishment of a tripartite committee to ensure that a new wage standard for 2027 is formulated and legislated before the year runs out.

Fifth, we demand that the government reduce the cost of governance and practise transparent governance. When workers are asked to tighten their belts, the extravagance and waste of the governing class are unacceptable. Government must lead by example.

Beyond these immediate demands, we insist that the government  invest massively and genuinely in road and social infrastructure, make our hospitals, schòols and other social services work. Public education must be affordable, high-quality, and accessible. Good roads are a basic precondition for reducing transport costs and improving economic efficiency.

The governmentnt must create genuine opportunities so that young people can see hope instead of being preached to about hope…so that desperate journeys  across the Sahara and the Mediterranean do not remain the only source of hope.

We must also remind the   government that insecurity has worsened the macroeconomic situation and has become one of the greatest threats to national stability. In the first quarter of 2026, nearly 2,000 Nigerians died from violence. Farmers cannot farm. Teachers and doctors dare not go to work in some places. Poverty, unemployment, desperation, and inequality are the most fertile soil for violence and crime. Without addressing distributive justice, insecurity cannot be cured, and without curing insecurity, no economic recovery is possible.

As campaigns rage on for the 2027 general elections, we warn all political forces that the choice of the people must be respected and must prevail. Any attempt to manipulate elections, intimidate voters, or exploit divisive rhetoric to incite ethnic and religious antagonism will be unacceptable to workers or all progressive forces. We will not forget the politicians who turned a deaf ear to the demands of workers. We will not forget the parties that made promises before elections and abandoned workers after winning power.

NLC  will, at the appropriate time, use our Workers’ Charter to make it clear which policies and candidates deserve the support of the working class. However, we will never accept any force treating workers’ organisations as dispensable electoral tools. Workers have the right to independent political thoughts, judgement, and choice.

NLC  will always stand on the side of workers, fighting to the end for decent wages, safe workplaces, and a life of dignity. We will uncompromisingly pursue accountability in governance, ensuring that public resources serve the people and not a predatory few. The unity and action of the masses is the only reliable force capable of changing this country. Hope belongs to those who organise, who struggle, and who choose their own destiny.

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