Business
NCC warns telcos over poor network, assures improved service quality
Published
6 months agoon
The Nigerian Communications Commission (NCC) has assured Nigerians that ongoing investments and regulatory interventions in the telecommunications sector are beginning to improve service quality, while warning operators that stricter enforcement measures will continue against poor network performance.
NCC disclosed its plan to improve telecoms services in a statement issued on Wednesday by the commission’s Head of Public Affairs, Nnenna Ukoha.
The regulator acknowledged growing public frustration over dropped calls, slow internet speeds, unstable data services, and network disruptions affecting consumers across the country.
There has been renewed complaints by Nigerian internet users in the previous weeks, who repeatedly lamented deteriorating conditions of services by Nigerian telecoms, which supposedly affected business transactions and other activities.
Subsequently, the Minister of Communications, Innovation, and Digital Economy, Bosun Tijani, issued warning on Monday, that telcoms who failed to improve their services to Nigerians after the government’s efforts to improve conditions to render quality services, will face regulatory actions.
Improvement measures
In its statement on Wednesday, NCC said telecommunications services have become essential to daily life, business, education, and access to critical services, stressing that consumers deserve reliable and high-quality service delivery.
According to the commission, improving ‘Quality of Service’ has remained a key regulatory priority over the last two years. The regulator said it has intensified monitoring of Mobile Network Operators (MNOs), Internet Service Providers, and Tower Companies, while strengthening oversight and collaboration with public institutions to tackle structural challenges affecting service delivery.
The commission disclosed that the telecom sector is currently witnessing one of its largest network expansion and modernisation efforts in recent years after a prolonged period of under-investment.
It revealed that in 2025 alone, MNOs invested more than N2.13 trillion in infrastructure and network upgrades, while tower companies committed an additional N373.8 billion to support sector-wide improvements.
The investments, according to NCC, led to the addition and upgrade of more than 2,800 telecom sites nationwide to improve network coverage and capacity.
The regulator said the interventions included deployment of additional 4G and 5G infrastructure, expansion of fibre backhaul systems, targeted network upgrades in high-demand urban areas, rollout of services to underserved communities, and replacement of outdated equipment.
The regulator added that expansion efforts are continuing in 2026, with operators committing to deploy or upgrade over 12,000 telecom sites in the year.
It noted that nearly 3,000 sites have already been completed, while more than 730 additional 5G sites have been deployed across 27 states.
The commission also said it facilitated the reallocation and restructuring of underutilised radio spectrum among the country’s three major mobile operators to improve network efficiency, capacity, and service quality.
“The deployment of next-generation infrastructure is also accelerating, with more than 730 additional 5G sites already deployed across 27 states so far in 2026.
“In addition, and in line with its Spectrum Trading Guidelines, the Commission has facilitated the reallocation of a majority of idle and underutilised valuable radio spectrum among the three major Mobile Network Operators, while also rearranging spectrum blocks to provide contiguity for operators.
“These interventions are designed to improve spectral efficiency, network capacity, and service performance,” the commission added.
Quality of service
According to its Quality of Service assessments, NCC said there have been gradual improvements in network coverage, capacity, and internet speeds in several parts of the country.
The commission stated that 4G penetration increased from 45 per cent in January 2024 to 54 per cent currently, while national median download speeds rose from 16.5Mbps to 20Mbps during the same period.
“These improvements are most evident in areas where recent upgrades and new site deployments have been completed,” the statement noted.
Despite the progress, NCC admitted that many subscribers still experience poor call quality, slow internet speeds, congestion, and unstable services in some locations, insisting that operators must accelerate improvements.
The regulator further stated that it is advancing plans to create a wholesale broadband market segment aimed at enabling smaller Internet Service Providers to expand affordable internet access nationwide. The initiative is expected to complement government-backed digital infrastructure projects, including Project BRIDGE and other efforts aimed at strengthening Nigeria’s national digital infrastructure.
“However, the commission is equally clear that the pace and consistency of improvement must increase, particularly in locations where consumers continue to experience poor call quality, slow data speeds, congestion, and service instability.
“In alignment with government policy to deepen fibre penetration to homes, businesses, schools, and public institutions, the commission is also at an advanced stage of conducting a market study aimed at creating a wholesale market segment.
“This will enable smaller and more localised Internet Service Providers to expand service penetration and deliver internet services at lower cost,” the regulatory body stated.
Addressing operational challenges, NCC identified fibre cuts, vandalism, theft of telecom equipment, power disruptions, and denial of maintenance access as major threats to network performance.
It revealed that more than 27,000 avoidable fibre-cut incidents were recorded nationwide in 2025 alone, largely linked to road construction activities and vandalism.
The commission said it is collaborating with the Office of the National Security Adviser and other stakeholders to enforce the Presidential Order on Critical National Information Infrastructure and curb attacks on telecom infrastructure.
“Through this collaboration, organised syndicates involved in the theft and resale of telecom equipment have been disrupted, while engagement with Federal and State Ministries of Works is putting in place a governance mechanism to reduce avoidable fibre cuts arising from road construction,” it said.
Transparency, enforcement
To improve transparency, NCC said operators have now been mandated to notify consumers promptly during major service outages and restore services within specified timelines.
The regulator also noted that details of major outages are now published on its reporting portal.
“Details of major incidents are also logged on the Commission’s Major Network Outages Reporting Portal at the time of the incident: uptime.com/statuspage/ncc.”
The regulator, however, warned that enforcement of the updated ‘Quality of Service Regulations 2024’, which began in November 2025, will continue against operators and tower companies that fail to deliver measurable improvements.
“Under the updated Quality of Service Regulations 2024, which were gazetted in July 2024, Mobile Network Operators and Tower Companies were allowed a defined transition period to order, ship, and install required equipment nationwide to enhance service quality. That transition period was not open-ended.
“This enforcement will continue, and where operators fail to deliver measurable improvements, the Commission will take appropriate regulatory action, including escalation where necessary,” the regulator said.
According to NCC, sanctions may include consumer compensation measures and additional investment obligations where performance failures are identified.
Reaffirming its commitment to protecting telecom consumers, the commission called on governments, communities, and other stakeholders to support efforts to safeguard telecom infrastructure and create an enabling environment for sustained sector investment.
“We therefore call on all stakeholders, across federal, state, and local governments, as well as host communities, to support efforts aimed at protecting telecommunications infrastructure, facilitating timely access for maintenance, and creating an enabling environment for sustained investment in the sector.
“The NCC remains firmly committed to ensuring that all Nigerians enjoy reliable, affordable, and high-quality telecommunications services.
“The expectation is clear: the industry must now deliver measurable improvements, and the commission will continue to enforce compliance in the interest of consumers and the wider economy,” the statement read.
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Business
NIA Chairman Engages Technical Committee Leadership, Calls for Proactive Industry Advocacy
Published
2 hours agoon
October 30, 2026PRESS RELEASE—The Chairman of the Nigerian Insurers Association (NIA), Mrs. Ebelechukwu Nwachukwu, has charged the Association’s Technical Committees to strengthen their contributions to industry development through proactive engagement, strategic recommendations and effective collaboration in addressing emerging challenges in the insurance sector.
Mrs. Nwachukwu gave the charge during a breakfast meeting with Chairmen and Secretaries of the Association’s Technical Committees on Tuesday, October 27, 2026.
The meeting provided an interactive platform for the NIA leadership and representatives of the Technical Committees to assess their activities, identify areas for improvement and explore strategies for enhancing their effectiveness and contributions to the growth of the Association and the Nigerian insurance industry.
Speaking at the engagement, Mrs. Nwachukwu commended the Technical Committees for their invaluable contributions to the Association’s activities and the development of the insurance industry over the years.
She, however, challenged them to demonstrate greater commitment, innovation and responsiveness in discharging their responsibilities, stressing that their expertise and recommendations remain critical to the Association’s strategic direction and industry advocacy initiatives.
According to her, the NIA Governing Council places significant expectations on the Technical Committees, particularly in providing informed recommendations that serve as the foundation for Council decisions on market conduct guidelines, regulatory policies and other critical industry matters.
The Chairman emphasised the need for the insurance industry to move beyond reactive responses to emerging issues and assume a more proactive role in shaping national economic conversations and policies.
“As insurers, we must not be reactive but proactive in driving conversations around policies and developments affecting the economy and its various sectors. As risk bearers, we have a critical role to play in providing insights and solutions that promote economic stability and resilience.
“The NIA must become stronger and more influential in advancing the collective interests of the insurance industry. To achieve this, our Technical Committees must be at the forefront of driving meaningful engagements, developing practical solutions and providing strategic recommendations that will strengthen the industry,” she stated.
Mrs. Nwachukwu further underscored the importance of collaboration, knowledge-sharing and timely responses to industry developments, urging the Committees to leverage their collective expertise to address emerging risks, regulatory challenges and opportunities for sustainable growth.
She noted that the effectiveness of the Technical Committees would significantly influence the Association’s ability to champion industry reforms, strengthen stakeholder confidence and contribute meaningfully to national economic development.
In her welcome address, the Director-General of NIA, Mrs. Bola Odukale, expressed appreciation to the leadership and members of the Technical Committees for their unwavering commitment, professional contributions and continued support to the NIA Secretariat and the insurance industry.
Mrs. Odukale reiterated the Secretariat’s commitment to strengthening its working relationship with the Committees and providing the necessary institutional support to enhance their operational effectiveness and delivery of their mandates.
The Director-General assured the Committee leadership of the Association’s readiness to facilitate greater coordination, improve communication channels and promote timely consideration of technical recommendations to ensure that their contributions translate into measurable outcomes for the industry.
The NIA Technical Committees represented at the engagement cut across major areas of insurance operations and industry administration. They include the Accident Offices Committee; Accounting Technical Committee; Claims Management Committee; Corporate Affairs Committee; Energy and Special Risks Technical Committee; Fire Offices Committee; Human Capital Management Committee; Information Technology Committee; Legal Committee; Life Offices Committee; Marine Offices Committee; Microinsurance Committee; Motor Technical Committee; Risks, Audit and Compliance Committee; Agricultural Insurance Committee; and Reinsurance Committee.
The breakfast meeting underscored the NIA leadership’s commitment to fostering stronger institutional collaboration, promoting proactive industry advocacy and repositioning the Technical Committees as strategic drivers of innovation, regulatory engagement and sustainable growth in Nigeria’s insurance industry.
The post NIA Chairman Engages Technical Committee Leadership, Calls for Proactive Industry Advocacy appeared first on Business Today NG.
Business
‘No retiree will be forgotten’ — Tinubu promises pension reforms
Published
10 hours agoon
October 30, 2026
President Bola Tinubu has pledged to implement a long-delayed minimum pension guarantee and expand healthcare support for retirees, saying his administration is determined to ensure that Nigerians who served the country are not abandoned after retirement.
Mr Tinubu made the commitment on Thursday at the National Pension Conference and Awards, held at Transcorp Hilton, Abuja, as part of the maiden National Pension Week 2026.
Represented by the Secretary to the Government of the Federation, George Akume, the president said pension security was a national obligation and that his administration was determined to improve the welfare of retirees.
“A pension is not a favour granted by Government. It is a wage earned, deferred and held in trust. It is a promise. And this Administration has resolved that the promise will be kept,” he said.
He said his administration was working to address outstanding pension obligations and improve retirees’ welfare through measures intended to strengthen the Contributory Pension Scheme.

“Since enactment, that promise has never been honoured. Under President Tinubu, it will be,” Mr Akume said, conveying the president’s commitment to implementing the minimum guarantee.
The president also reiterated his administration’s commitment to the N758 billion Federal Government Pension Bond, which was approved to settle outstanding accrued pension rights and strengthen the Pension Protection Fund.
“That was not an accounting exercise. It was an act of restitution to Nigerians who served their country and were made to wait for what they had earned,” Mr Akume said on behalf of the president.
The president said pension security should be treated as a government responsibility rather than a discretionary benefit for retired workers.
“Above all, no Nigerian who has served this nation will be forgotten in retirement. Nigeria will keep faith with those who kept faith with Nigeria.”
Minimum pension guarantee, healthcare support
The proposed Minimum Pension Guarantee is intended to provide a safety net for eligible retirees under the Contributory Pension Scheme whose retirement income is inadequate.
Although the Pension Reform Act 2014 provides for the guarantee, the minimum amount payable and the detailed implementation arrangements will depend on the relevant guidelines from the National Pension Commission (PenCom).
The president also highlighted PenCare, a healthcare support programme intended to improve access to essential medical services for low-income retirees.
The initiative is designed to extend retirement support beyond pension payments by helping eligible beneficiaries access healthcare services.
PenCom has begun rolling out PenCare, with an initial phase targeting 30,000 retirees. The programme is funded jointly by the commission and participating pension fund operators.
According to the president, the initiative reflected a broader approach to retirement welfare, judging the pension system not only by the savings contributors accumulate but also by the security and dignity those savings provide in retirement.
He urged relevant institutions to ensure that the measures produced tangible improvements in pensioners’ lives.
Pension assets rise, but concerns persist
The Director-General of PenCom, Omolola Oloworaran, said Nigeria’s pension assets rose from N20.79 trillion in July 2024 to N31.8 trillion in August 2026.
The N11.01 trillion increase represents about a 53 per cent growth over the period.
However, she said the expansion of pension assets had not translated into adequate retirement income for many contributors, particularly private-sector workers.
“Almost 70 per cent of private sector employees earn below the national minimum wage in retirement. More than 55 per cent of all retirees whose pensions fall below the minimum wage come from the private sector,” she said.
Ms Oloworaran attributed the problem partly to employers calculating pension contributions on limited portions of workers’ earnings rather than their full remuneration.
She said the statutory combined pension contribution of 18 per cent comprises 10 per cent from employers and eight per cent from employees, warning that inadequate pensionable earnings could weaken retirement benefits.
“Our private sector workers are retiring into poverty. This must change,” she said.
The PenCom chief urged private employers to contribute to the Pension Protection Fund alongside the Federal Government and pension industry operators.
She also challenged pension fund administrators to generate returns that exceed inflation, which continues to erode the purchasing power of retirement savings.
“Beating inflation is not an aspiration. It is your job,” she said.
Ms Oloworaran disclosed that the commission had secured commitments from pension industry operators to establish three million additional funded, active Retirement Savings Accounts within the next year. The target is intended to extend coverage to workers currently excluded from formal pension arrangements.
She also announced that President Tinubu would launch the Pension Security Initiative on 10 November, incorporating PenCare and the minimum pension guarantee.
The commission further directed pension fund administrators and custodians to complete their recapitalisation by 30 June 2027.
“Every pension fund administrator and custodian must complete recapitalisation by 30th June 2027. We are not changing our minds,” she said.
Highlighting recent improvements, Ms Oloworaran said some federal retirees had received pension increases ranging from 67 to 120 per cent, while certain Nigeria Social Insurance Trust Fund pensioners recorded increases exceeding 1,000 per cent.
She added that retired professors could now receive pensions equivalent to their final salaries, while some retirement benefits were being processed within 48 hours.
The commission also announced an exit benefit scheme for retirees from treasury-funded federal ministries, departments and agencies, with symbolic cheques presented at the event.
Tinubu warns against risky investments
President Tinubu warned pension fund administrators and custodians against exposing workers’ retirement savings to reckless investments, insisting that the pursuit of higher returns or national development must not compromise contributors’ financial security.
He said pension assets must be managed with transparency, accountability and strict risk-management standards.
Although pension savings could support infrastructure development and economic growth, he said investment decisions must prioritise the interests of the workers whose contributions make up the funds.
“National development must never come at the expense of pensioners. Every investment must stand on its own merits, pass rigorous tests of risk and return, and serve the best interests of contributors,” he said.
The president warned that inflation was weakening the purchasing power of retirement savings, making it necessary for pension operators to deliver sustainable returns without compromising capital preservation.
“Preservation without growth is a slow erosion. Retirement savings that fail to keep pace with inflation quietly betray the very people who saved them,” he said.
He urged pension fund administrators and custodians to strengthen their investment expertise, diversify portfolios responsibly, reduce operating costs and improve accountability.
According to him, the pension industry’s performance should be measured by the financial security it delivers to retirees rather than the volume of assets under management.
The president also called on PenCom to enforce pension regulations firmly and fairly, while urging public and private-sector employers to remit pension contributions fully and promptly.
He described the deduction of workers’ pension contributions without transferring the money to their Retirement Savings Accounts as a breach of trust.
The president further called on state governments, organised labour and other stakeholders to expand pension coverage, including among traders, artisans, farmers, transport operators and other self-employed Nigerians.
He said the government would promote the Personal Pension Plan and new distribution channels to make retirement savings more accessible to people outside conventional salaried employment.
“Pensions for All must mean exactly that: all,” he said.
He urged stakeholders to ensure the summit produced measurable commitments, including increased enrolment, faster benefit payments, improved investment performance and clearer disclosure of pension fund activities.
National Assembly reviews pension laws
Meanwhile, the Chairman of the House of Representatives Committee on Pensions, Jallo Mohammed, said the National Assembly was reviewing the Pension Reform Act 2014 and other pension-related legislation.
He said proposed amendments, including legislation concerning intelligence and military pensions, were progressing through legislative consideration ahead of public hearings.
Mr Mohammed also disclosed ongoing engagement with NNPC Pension Fund Limited over compliance with PenCom directives following years of regulatory concerns.
He pledged continued legislative oversight to improve pension administration, strengthen regulatory compliance and protect contributors’ retirement savings.
“Our shared objective must be to build a pension industry that not only protects the savings of today’s workers, but also guarantees greater financial security and dignity for future generations of retirees,” he said.
Background
Nigeria’s Contributory Pension Scheme was established under the Pension Reform Act 2004 and subsequently governed by the Pension Reform Act 2014. The framework requires employers and employees in covered employment to contribute towards retirement savings, with pension fund operators managing the accumulated funds under regulatory oversight.
The scheme was introduced to address weaknesses associated with previous pension arrangements, including delays in benefit payments and the accumulation of unfunded liabilities.
READ ALSO: PenCom urges SMEs to remit workers’ pensions, plan for retirement
However, some retirees have continued to face inadequate pension payments, delays in receiving accrued rights and difficulties meeting healthcare costs after leaving employment.
In October, PenCom announced that the Federal Government’s pension intervention had been used to clear inherited accrued pension liabilities dating back to 2007, with the commission reporting that 957,045 beneficiaries had been covered.
The commission has also identified the Minimum Pension Guarantee and PenCare as measures intended to improve the financial security and welfare of retirees.
President Tinubu said the success of the reforms should ultimately be measured by their effect on pensioners’ lives.
“The true measure of our success will not be how much money the system holds. It will be how much security, and how much dignity, it delivers,” he said.
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