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How poor communication from travel agents leaves air passengers stranded

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Air passengers are increasingly arriving at airports unaware that their flights have been delayed, rescheduled or cancelled, a situation the Nigerian Civil Aviation Authority (NCAA) says is being worsened by poor communication between travel agents and travellers.

The Director of Public Affairs and Consumer Protection at the NCAA, Michael Achimugu, raised the concern in a video posted on his official X page on Tuesday.

According to him, many complaints received by the regulator involve passengers who booked tickets through third-party agents but failed to receive important updates directly from airlines.

Mr Achimugu said many travel agents use their own phone numbers and email addresses during bookings, leaving passengers dependent on them for information on delays, cancellations, and schedule changes.

In recent months, both domestic and international passengers have repeatedly complained about arriving at airports only to discover that their flights had either been cancelled or rescheduled without their knowledge, leaving many stranded for hours.

One such incident occurred on 27 April, involving passengers travelling aboard Ethiopian Airlines through Abuja to destinations including India.

Some of the affected passengers told PREMIUM TIMES that they travelled long distances for their international departures only to discover at the airport that the flights had been disrupted.

Several passengers said they never received any prior notification because their tickets were booked through travel agents.

One of the passengers, who identified himself as Yusuf Muhammad, said they depended entirely on their agents for updates from the airline.

According to him, the agents later claimed they had not received any information about the disruption.

The incident reportedly left several passengers stranded at the Nnamdi Azikiwe International Airport, Abuja, with some forced to spend the night at the terminal before arranging alternative travel plans the next day.

Reacting to the growing complaints, Mr Achimugu urged passengers to insist that their personal phone numbers and email addresses are used whenever tickets are booked through third parties.

“For the umpteenth time, I feel the need to say this. If you are booking your flight tickets through a third party, like a travel agent, please insist that they fill in your own phone number, or at least your email, when booking your ticket,” he said.

He added that, “The reason is because in our experience at the NCAA Consumer Protection Department, most of the cases of missed flights that have been recorded are because third-party passengers were not informed by their agents when they received notifications for delays, schedule changes and cancellations.”

He also advised passengers to check their emails and text messages regularly before travelling.

“A lot of passengers have received emails and still went ahead to the airport for disruptions which they received notification for, only to discover later that they had received such notifications earlier,” he added.

The NCAA spokesperson further encouraged passengers to patronise registered travel agencies affiliated with the National Association of Nigerian Travel Agencies (NANTA), noting that such agencies can be held accountable for negligence.

“I would encourage you, from the NCAA perspective, to do business with travel agencies who are members of the National Association of Nigerian Travel Agencies ( NANTA),” he said.

Mr Achimugu said the increasing number of complaints linked to poor communication between airlines, agents and passengers highlights the need for travellers to take greater responsibility for monitoring travel information directly from airlines.

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US 12.5% tariff unlikely to hurt Nigeria – CPPE

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The Centre for the Promotion of Private Enterprise (CPPE) has said the United States’ decision to impose a 12.5 per cent tariff on imports from Nigeria is unlikely to have a significant impact on Nigeria’s economy.

The think tank disclosed this in a statement by its Chief Executive Officer, Muda Yusuf, on Sunday, citing the dominance of tariff-exempt petroleum exports and the relatively small share of Nigerian exports destined for the US.

On Friday, the United States announced a plan to impose a 12.5 per cent tariff on imports from Nigeria.

The US government said the decision is part of a new trade measure targeting countries that have failed to prohibit the importation of goods produced with forced labour.

CPPE said the tariff is part of a broader policy shift by the United States aimed at protecting domestic industries and strengthening manufacturing competitiveness.

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According to the think tank, the new tariff regime is a continuation of the reciprocal tariff policy introduced under US President Donald Trump, though it is now implemented under a different legal framework.

“CPPE’s assessment is that the new tariff regime represents a continuation of the Trump administration’s reciprocal tariff policy, albeit under a different legal framework.

“Following the judicial invalidation of the earlier reciprocal tariffs, the current measures appear to have been restructured under Section 301 of the U.S. Trade Act, with allegations relating to forced labour providing the statutory basis for their implementation,” CPPE said.

It added that although the legal basis has changed, the policy objective remains to essentially protect US domestic industries, strengthen American manufacturing competitiveness and advance broader US trade and economic interests.

Impact on Nigeria

The body said the direct economic implications for Nigeria would be limited because most of the country’s exports to the United States are petroleum products, which are exempt from the tariffs.

“Nigeria’s exports to the United States are heavily concentrated in crude oil, liquefied natural gas and other petroleum products, which account for more than 80 per cent of Nigeria’s merchandise exports to the US.

“These products have been exempted from the tariff measures, leaving the bulk of Nigeria’s exports unaffected,” the agency said.

CPPE also stated that the United States is not Nigeria’s largest export destination, noting that Nigeria’s first-quarter 2026 merchandise trade data showed that exports to the US accounted for only 5.56 per cent of total exports valued at about N21.6 trillion.

By comparison, India accounted for 13.09 per cent of Nigeria’s exports during the period, followed by France with 9.29 per cent, the Netherlands with 9.22 per cent and Spain with 7.68 per cent, placing the United States as the country’s fifth-largest export market.

ALSO READ: US tariff hike could hurt Nigeria’s export earnings, industrial growth – MAN

According to CPPE, these trade patterns reduce Nigeria’s exposure to the new tariff measures, noting that they will only have modest impacts on Nigeria’s export earnings, foreign exchange receipts and macroeconomic performance.

“While some non-oil exporters, particularly in agriculture and manufacturing, may experience reduced competitiveness in the U.S. market, the overall impact on Nigeria’s export earnings, foreign exchange receipts and macroeconomic performance is expected to be modest,” the body said.

The group added that the development reflects a broader shift in global trade towards protectionism and greater use of trade policy to advance domestic economic objectives.

Solution

CPPE urged Nigeria to accelerate export diversification, improve manufacturing competitiveness, deepen domestic value addition and maximise opportunities under the African Continental Free Trade Area.

It also called on the government to strengthen labour standards, improve supply chain transparency and engage the United States through diplomatic and trade channels to minimise the impact of the measures on affected exporters.

CPPE said the greater challenge for Nigeria lies in navigating an increasingly fragmented and protectionist global trading environment, rather than immediate export challenges.

“Overall, while the new US tariffs have generated understandable concern, their direct economic implications for Nigeria should not be overstated.

“The greater challenge lies not in the immediate loss of export opportunities, but in navigating an increasingly fragmented and protectionist global trading environment,” the think tank said.


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Abuja-bound Aero Contractors flight makes emergency return to Lagos over ‘technical issue’

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An Aero Contractors flight travelling from Lagos to Abuja on Saturday morning returned to its departure airport after the crew reported a technical issue while the aircraft was airborne.

The aircraft, which departed Lagos at about 7:30 a.m., had travelled part of the route mid air before the flight crew decided to discontinue the journey and return to Lagos as a precautionary safety measure.

Passengers were safely evacuated after the aircraft landed, and no injuries were reported.

A passenger aboard the flight told PREMIUM TIMES that the cabin became unusually hot while the aircraft was in the air, causing anxiety among passengers.

According to the passenger, the crew informed those on board that the aircraft had developed a technical problem and would return to Lagos but did not disclose the exact nature of the fault.

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“There was a lot of panic because people did not know exactly what had happened. We were only told there was a technical problem and that we had to return to Lagos,” the passenger said.

As of 10:10 a.m., the affected passengers had begun boarding another Aero Contractors aircraft to continue their journey to Abuja, according to one of the passengers who spoke with PREMIUM TIMES.

PREMIUM TIMES contacted Aero Contractors for comments on the incident, including the nature of the reported technical issue, the reason for the aircraft’s return to Lagos and the arrangements made for affected passengers.

However, the airline had yet to respond as of the time this report was filed.

Recent incidents

Saturday’s occurrence comes about two months after a Max Air flight from Abuja to Katsina made an emergency return to the Nnamdi Azikiwe International Airport shortly after take-off following a reported technical fault.

As previously reported by PREMIUM TIMES, passengers on the May 2026 flight recounted hearing loud banging sounds from the aircraft before it reportedly lost altitude briefly and struggled to stabilise, prompting the pilot to return to Abuja as a safety precaution. The aircraft landed safely, and no injuries were reported.

READ ALSO: Benin runway excursion not crash or emergency landing Enugu Air CEO

The Aero Contractors incident also comes amid increased public attention to airline operations following Thursday’s runway excursion involving an Enugu Air Embraer E170 at Benin Airport.

Although all 63 passengers and five crew members escaped unhurt, the occurrence disrupted flight operations after the runway was temporarily closed, forcing Air Peace and United Nigeria Airlines to suspend flights to and from Benin while aircraft recovery and safety assessments were carried out.

While the circumstances surrounding the Aero Contractors, Max Air and Enugu Air incidents differ, they have renewed attention on operational reliability and safety across Nigeria’s aviation sector.


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