Connect with us

News

Truecaller clashes with India’s telecom regulator over anti-spam rules

info

Published

on

Truecaller ceo rishit jhunjhunwala image.jpg

Truecaller has opened a public fight with India’s telecom regulator over rules governing caller ID apps, saying the country’s anti-spam framework is making it harder to protect consumers from unwanted calls in its biggest market.

On Wednesday, CEO Rishit Jhunjhunwala (pictured above) took to X to publicly challenge the Telecom Regulatory Authority of India (TRAI), accusing the watchdog of preventing Truecaller from displaying community-reported spam information for calls from the country’s dedicated 1400 and 1600 number series, a restriction he said had enabled abuse of those numbers and eroded trust in legitimate business calls.

The dispute stems from a framework introduced in 2024 under which India’s telecom authorities designated the 1400 and 1600 number series for commercial communications, with businesses using the former for telemarketing calls and the latter for service- and transaction-related calls. TRAI later mandated the migration to the dedicated numbering series, saying the move would help consumers identify legitimate business communications and curb spam and scam calls.

The framework was rolled out amid growing concerns over spam and scam calls in India, one of the world’s largest telecom markets, where regulators and telecom operators have rolled out multiple measures to curb fraudulent communications. Last year, the Indian communications ministry said authorities disconnected more than 2.1 million fraudulent mobile numbers and took action against more than 100,000 entities over the preceding year, underscoring the scale of the challenge.

Jhunjhunwala argued the policy has produced unintended consequences. Citing internal company data, he said consumers have increasingly lost trust in the designated number series, with Truecaller users ignoring 81% of calls from the 1400 series and 79% from the 1600 series over the past eight months. During the same period, users manually blocked 74 million calls from the two number series, while daily blocking actions against 1600-series numbers have more than tripled since October 2025, he said.

Unable to mark those numbers as spam, Truecaller instead introduced a “Frequently Blocked” badge to alert users when a number from the designated series has been blocked by many people.

The unusually public criticism came after Indian business daily The Economic Times reported that TRAI had sought powers under India’s Information Technology Act to take action against caller ID apps such as Truecaller, Hiya, and Whoscall for labeling numbers from the designated 1400 and 1600 series as spam.

TRAI and India’s Ministry of Electronics and Information Technology, which would consider any such proposal, did not immediately respond to requests for comment.

The dispute comes at a pivotal time for Truecaller, whose core caller ID business has been facing growing regulatory and competitive pressures as the company expands into new products and services. India remains its largest market by a wide margin, with more than 350 million of its 500 million monthly active users based in the country, according to the company.

Jhunjhunwala said Truecaller would share its data with the Indian IT ministry as part of the regulatory process, arguing that any decision on caller ID apps should be evidence-based.

“Penalize the bad actors, not the ones like Truecaller that make a significant positive impact,” he wrote.

When you purchase through links in our articles, we may earn a small commission. This doesn’t affect our editorial independence.

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

News

ADC accuses APC chairman of leading gunmen to attack members during campaign in Edo

info

Published

on

ADC 1.jpg

The African Democratic Congress, ADC, in Edo State has alleged that its members were attacked by gunmen during a political engagement in Igueben Local Government Area of the state.

The party’s Publicity Secretary in Edo State, Chris Ojeikere, in a statement on Tuesday alleged that the Igueben LGA chairman led a group of armed men who attacked the entourage of Kenneth Imasuangbon and the party’s Edo Central senatorial candidate, Herbeta Okonofua.

According to Ojeikere, a member of ADC Ward 6, identified as Jerry Oliha, was shot at the premises of the Enogie of Igueben.

The statement read, “The Igueben Local Government Chairman has just led a team of gun totetting assailants to attack the entourage of Kenneth Imasuangbon and the Edo Central ADC Senatorial candidate, Hon Herbeta Okonofua.

Recommended

“The hoodlum shot fatally at a young man, Jerry Oliha, from  ADC ward 6, at the premises of the Enogie of Igueben. The young man has been rushed to the Irrua Specialist Hospital , where doctors are battling to save his life. This shooting is the third time the entourage was shot at today. First at ward 4 and then, at ward 5, of the Local Government Area.

“Reports confirm that this is the climax of the series of violent attacks against ADC members and infrastructure that the APC has recently vowed Jarrett Tenebe’s threat to unleash AK 47 on Edo people was after all premeditated.

“Attacks have been reported at Etsako East, Owan West and Owan East,  before this one in Irrua. In each of the cases,  they have been coordinated by the Local Government Chairmen of those places on the strength of Jarrett Tenebe.

“Bullets have been recovered at the scene of the attack and handed over to the police and the Enogie. Canopies, chairs, musical instruments worth millions of naira  were all destroyed at the palace premises.

“ADC will come out with a comprehensive report on this unfortunate policy of violence of the APC shortly. The DPO of the Igueben Local Government Area has been informed and involved in the unfortunate incident.”

Continue Reading

Health

Ebola: NCDC warns of importation risk after Kenya confirms first case

info

Published

on

Ebola has killed 69 guinea january.jpg

Nigeria is reviewing its Ebola preparedness after Kenya confirmed an imported case of the Bundibugyo virus, the Nigeria Centre for Disease Control and Prevention (NCDC) said.

The NCDC said the case highlights the risk of “international importation” of the virus through travel and population movement, “including the possibility of the virus being imported into Nigeria.”

The agency announced this Tuesday night in a statement signed by its Director-General, Jide Idris. It noted that “as of 6 October, there is no confirmed case of Ebola disease in Nigeria.”

The case makes Kenya the fourth country to report a case linked to the current Bundibugyo virus outbreak, following the Democratic Republic of the Congo (DRC), Uganda and France.

Kenya confirms first case

PREMIUM TIMES reported on Tuesday that Kenya confirmed its first imported case of Ebola caused by the Bundibugyo virus.

According to the World Health Organisation (WHO) Regional Office for Africa, the patient was a Kenyan citizen who had been living in the DRC, where the virus outbreak is ongoing.

PT WHATSAPP CHANNEL
Dangote Refinery AD

The patient travelled by road from the DRC to Kampala, Uganda, before flying to Nairobi, where they were isolated after developing symptoms. Samples tested positive for Bundibugyo virus at Kenya’s National Virology Reference Laboratory and the Kenya Medical Research Institute.

Despite receiving supportive care, the patient died on the night of 5 October and was buried on Tuesday under Kenya’s safe and dignified burial protocol, according to WHO.

Nigeria reviews preparedness

The NCDC said the development in Kenya has added a new regional dimension to the outbreak and underscores the possibility of international importation through travel and population movement.

It noted that since the outbreak was first reported in the DRC, NCDC, working with the Federal Ministry of Health and Social Welfare, Port Health Services, State governments, and other stakeholders, including partners, has taken steps to strengthen Nigeria’s preparedness for Ebola.

“These efforts have focused on early detection, isolation and referral, laboratory diagnosis, infection prevention and control, contact tracing, risk communication and protection of healthcare workers,” it said.

The NCDC said Nigeria has conducted a national Ebola preparedness tabletop simulation exercise to assess the country’s readiness to respond to a possible case.

It added that it would continue to monitor developments in Kenya, the DRC and other affected countries and adjust preparedness measures as necessary.

DRC remains worst affected

The current outbreak was first reported in the DRC and has been linked to the Bundibugyo virus, a species of Ebola virus.

As of 23 September, WHO said the DRC had reported 7,890 confirmed cases, including 3,799 deaths, giving a crude case fatality ratio of 48.1 per cent.

The outbreak has affected 63 health zones across seven provinces, with WHO warning of increased cross-border risks.

Uganda’s latest Ebola outbreak ended in August, while France reported a travel-related case in June.

READ ALSO: Kenya confirms first imported Ebola case linked to DRC outbreak

NCDC advises travellers, health workers

The NCDC advised people travelling from affected areas to monitor their health for 21 days after leaving the affected area.

“If symptoms develop, avoid unnecessary contact with others and immediately contact the appropriate public health authorities or seek care at a recognised health facility, clearly disclosing travel and possible exposure history,” it noted.

The agency also advised Nigerians to practise hand hygiene and avoid contact with the body fluids of sick or deceased people.

It urged health workers to maintain a high index of suspicion when treating patients with compatible symptoms and a history of travel to or exposure in an affected area within the previous 21 days.


Discover more from Premium Times Nigeria

Subscribe to get the latest posts sent to your email.

Continue Reading

Trending