Business

Telcos Must Pay Consumers for Poor Service Delivery, Says NCC

Published

6 months ago

March 29, 2026

Preport

The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers affected by poor quality of service, insisting that consumers should not bear the full burden of service disruptions caused by operators’ failure to meet prescribed standards.

A statement released today by Nnenna Ukoha

Head, Public Affairs Department said the

the “Commission’s position is that subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards of service delivery.

According to the statement “Under this directive, erring operators will compensate affected users directly for breaches of Quality of Service (QoS) Key Performance Indicators (KPIs).

“Mobile Network Operators (MNOs) shall be required to pay these compensations for instances of poor quality of service recorded within specified time frames.

“The compensation will be provided in the form of airtime credits, calculated based on subscribers’ average spending patterns and their presence within Local Government Areas where service failures occur.

“The directive is rooted in the Commission’s broader regulatory philosophy that places the consumer at the centre of Nigeria’s telecommunications ecosystem. Telecommunications services today underpins economic activity, social interaction, and access to digital opportunities. When service quality is poor, the consequences affect productivity, commercial activities, and even public confidence in our communications system.

“While regulatory fines have traditionally served as a deterrent against poor service delivery, the Commission is adopting a more consumer-focused approach that strengthens accountability within the industry.

The Commission has designed this measure to complement existing and ongoing efforts to strengthen service quality monitoring and enforce performance standards.

Further to this directive by the Commission to MNOs on compensation to consumers, the Commission is also mandating Tower Companies who own the critical infrastructure for Quality of Service delivery, such as masts, to invest in infrastructure with measurable outcomes using sums that it has fined these companies, in addition to other financial fines the Commission will deem appropriate.

The Commission will continue to reinforce the obligation of operators to invest consistently in network resilience, capacity expansion, and infrastructure upgrades to meet the growing demand for telecommunications services. At the same time, it will deploy regulatory tools that promote fairness, transparency, and accountability across the sector, ensuring that every subscriber receives the quality of service they deserve while sustaining a telecommunications industry capable of powering Nigeria’s digital future.

The post Telcos Must Pay Consumers for Poor Service Delivery, Says NCC appeared first on Business Today NG.

Business

Lagos Police Seal Illegal Alcohol Factory In Badagry, Arrest Suspect

Published

8 hours ago

September 25, 2026

Preport

Lagos State Police Command has discovered and sealed a suspected illegal factory allegedly used for the production of adulterated alcoholic drinks in Badagry.

The operation led to the arrest of Anaebo Emeka Hilary, ‘m’, 48 years, at Yafin, Badagry, Lagos State, where the suspected illegal factory was located.

During the operation, the operatives recovered adulterated alcoholic drinks, empty bottles, different wine labels and various production utensils suspected to have been used in the production and packaging of the drinks.

The factory was subsequently sealed, while the suspect was taken into Police custody. The recovered items have been taken to the station for further investigation.

The Commissioner of Police, Lagos State Command, CP Tijani Fatai, psc, mnips, commended the operatives for their vigilance and prompt response to credible information.

He reaffirmed the Command’s commitment to sustaining intelligence-led operations against criminal activities across the state, while urging members of the public to continue providing timely and credible information to the Police through any of the emergency lines: 07061019374, 08065154338, 08063299264, 08039344870, 08080193432 (Marine), 09168630929.

The post Lagos Police Seal Illegal Alcohol Factory In Badagry, Arrest Suspect appeared first on Business Today NG.

Business

Gambia asks GTB, Access Bank, others to dismiss non-Gambian employees

Published

24 hours ago

September 24, 2026

Preport

The Central Bank of The Gambia ordered all commercial banks operating in the country to dismiss non-Gambian employees.

In a letter dated 19 September, the central bank asked commercial banks to phase out non-citizens who are not on approved expatriate quotas by the end of the year.

The letter, signed by the bank’s Second Deputy Governor, Ousman Mendy, was addressed to managing directors of all banks operating in the country, including Nigerian subsidiaries such as First Bank, Zenith, Access, Eco, and the Guaranty Trust Bank.

The regulator also directed that the non-citizens dismissed should be replaced with qualified Gambians.

It directed banks to put clear succession plans in place quickly and transfer skills. It also asked banks to keep operations running smoothly during the transition.

According to the letter, the decision followed a meeting between the central bank and bank managing directors in August, during which they discussed concerns about the employment of non-Gambian workers in the banking sector.

The CBG said a recent industry study it conducted found that banks employ a large number of foreigners.

It added that, in addition to recruiting expatriate workers, some banks allegedly violated provisions of The Gambia’s Labour Act 2023 and Guideline 9 on expatriate staff.

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These provisions identify the circumstances under which expatriate workers can be employed and the quotas permissible.

“A recent industry study conducted by the Bank revealed that a relatively high number of non-Gambians are employed by banks, in addition to recognised expatriate staff.

“This is in violation of the provisions of the Labour Act 2023 and also not in line with guideline 9 on expatriate staff,” the letter read.

The regulator further urged banks to adhere to the country’s laws and strictly follow the central bank’s guidelines.

“You are hereby directed to ensure full compliance with the law and strict compliance with CBG’s guidelines,” it stated.