Business

Telcos Must Pay Consumers for Poor Service Delivery, Says NCC

Published

2 months ago

March 29, 2026

Preport

The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers affected by poor quality of service, insisting that consumers should not bear the full burden of service disruptions caused by operators’ failure to meet prescribed standards.

A statement released today by Nnenna Ukoha

Head, Public Affairs Department said the

the “Commission’s position is that subscribers should not be made to bear the full burden of service disruptions where operators fail to meet prescribed standards of service delivery.

According to the statement “Under this directive, erring operators will compensate affected users directly for breaches of Quality of Service (QoS) Key Performance Indicators (KPIs).

“Mobile Network Operators (MNOs) shall be required to pay these compensations for instances of poor quality of service recorded within specified time frames.

“The compensation will be provided in the form of airtime credits, calculated based on subscribers’ average spending patterns and their presence within Local Government Areas where service failures occur.

“The directive is rooted in the Commission’s broader regulatory philosophy that places the consumer at the centre of Nigeria’s telecommunications ecosystem. Telecommunications services today underpins economic activity, social interaction, and access to digital opportunities. When service quality is poor, the consequences affect productivity, commercial activities, and even public confidence in our communications system.

“While regulatory fines have traditionally served as a deterrent against poor service delivery, the Commission is adopting a more consumer-focused approach that strengthens accountability within the industry.

The Commission has designed this measure to complement existing and ongoing efforts to strengthen service quality monitoring and enforce performance standards.

Further to this directive by the Commission to MNOs on compensation to consumers, the Commission is also mandating Tower Companies who own the critical infrastructure for Quality of Service delivery, such as masts, to invest in infrastructure with measurable outcomes using sums that it has fined these companies, in addition to other financial fines the Commission will deem appropriate.

The Commission will continue to reinforce the obligation of operators to invest consistently in network resilience, capacity expansion, and infrastructure upgrades to meet the growing demand for telecommunications services. At the same time, it will deploy regulatory tools that promote fairness, transparency, and accountability across the sector, ensuring that every subscriber receives the quality of service they deserve while sustaining a telecommunications industry capable of powering Nigeria’s digital future.

The post Telcos Must Pay Consumers for Poor Service Delivery, Says NCC appeared first on Business Today NG.

Business

NCC Chief Aminu Maida to Keynote 2026 DigitalSENSE Forum in Lagos

Published

1 hour ago

June 11, 2026

Preport

The Executive Vice Chairman and CEO of the Nigerian Communications Commission (NCC), Dr. Aminu Maida, is set to deliver the Keynote Address at the upcoming 2026 Nigeria DigitalSENSE Forum (NDSF) on Internet Governance for Development (IG4D). Scheduled for this Thursday, June 11, 2026, at the Banquet Hall, Welcome Centre Hotels in Lagos, the landmark 17th milestone edition will anchor its deliberations on the crucial theme: “Sustaining WSIS Vision with Multistakeholder Synergy in Nigeria.”

Dr. Maida’s address will focus on the regulatory frameworks required to preserve the World Summit on the Information Society (WSIS) vision through inclusive, multi-stakeholder partnerships. The high-level forum and its prestigious industry awards have rallied robust support from the foundational pillars of Nigeria’s telecommunications and digital infrastructure ecosystem.

Major public and private sector players are heavily backing the forum as part of their commitment to promoting critical national infrastructure and securing Nigeria’s digital possibilities. Among the leading sponsors driving this momentum are IHS Nigeria—the nation’s premier digital infrastructure champion boasting over 16,000 telecom towers and 15,000km of fiber optic cables—and data center colocation leader Digital Realty.

Ogbuefi Remmy Nweke, the Editor-in-Chief of host media organization ITREALMS Media Group, commended the immense institutional support flowing from the industry ahead of the event.

“Achieving sustainable internet governance and digital trust requires an intentional alignment of regulation and infrastructure,” Nweke remarked. “The active collaboration of the NCC, IHS Nigeria, and Digital Realty ensures that the 2026 forum will move beyond mere dialogue to produce clear, actionable policy recommendations for our digital economy.”

The event will be presided over by Dr. Olusola Teniola (hon), Director of Strategic Business Initiatives at ipNX Nigeria and former President of the Association of Telecommunications Companies of Nigeria (ATCON), who will deliver the Chairman’s Opening Speech on the 2026 NDSF blueprint.

A broad coalition of leading telecommunications, technology, and internet governance stakeholders have also thrown their weight behind the event. These include ICT infrastructure leader MTN Nigeria; the Association of Licensed Telecoms Operators of Nigeria (ALTON); premier software and DNS infrastructure firm Upperlink Limited; and the Nigeria Internet Registration Association (NiRA), managers of the .NG country code Top Level Domain name.

The post NCC Chief Aminu Maida to Keynote 2026 DigitalSENSE Forum in Lagos appeared first on Business Today NG.

Business

Stanbic IBTC Holdings disclaims WhatsApp scheme offering investment opportunities

Published

9 hours ago

June 10, 2026

Preport

Stanbic IBTC Holdings Plc has disclaimed responsibility for social media advertisements, asking the public to join WhatsApp groups that purportedly offer them investment opportunities with “guaranteed returns” in “high-quality stocks.”

The financial services group disclosed in a regulatory filing on Wednesday that such advertisements are fraudulent, false and unauthorised.

The announcement followed the circulation of social media posts featuring the image of Busola Jejelowo, the CEO of Stanbic IBTC Asset Management Limited, together with the Stanbic IBTC Stockbrokers logo.

“They do not originate from Stanbic IBTC Holdings PLC or any of its subsidiaries, and they have not been approved, endorsed, or issued by the group in any form,” the financial institution said.

“The use of our name, logo, brand identity, and the images of our executives in these materials is fraudulent and intended to deceive unsuspecting individuals,” it added.

The bank holding company disclosed that it has already reported the fraudulent activities to the Securities and Exchange Commission of Nigeria.

Victims

Stanbic IBTC Holdings advised people who have already fallen prey to such dubious schemes, or who have made payments or disclosed any personal or financial information, to report the matter immediately to the nearest law enforcement agency.

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It urged the public to be cautious of unauthorised communications by individuals purporting to be associated with Stanbic IBTC, especially when they relate to investments and promises of financial returns.

Customers should rely only on authentic and verified information about Stanbic IBTC communicated through its official communication platforms, it said.

“Such messages should be treated as suspicious unless independently verified through our official channels,” Stanbic IBTC Holdings stated.

“For authentic and verified information about Stanbic IBTC and its products and services, please rely only on our official communication platforms, including @StanbicIBTC on Facebook, LinkedIn, X (Twitter), Instagram, and YouTube.”

It further expressed its commitment to taking all appropriate steps to safeguard its brand and customers from fraudulent and deceptive activities.