Business
Experts Push For Customer-Centric Reforms at BusinessToday Conference
From left: Dr Julius Odede, Head of Lagos Operations at National Insurance Commission, (NAICOM), presenting appreciation award plaque to Chief Strategist of MelvinAfrica, Chiamaka Ugo-Obidike, at the just concluded 2026 BusinessToday Annual Conference and Exhibition on Insurance and Pensions held in Lagos , with the Convener of the conference, Mrs. Nkechi Naeche-Esezobor.
Expert in the financial market has called on insurance and pension operators to need for customer-focused innovation and stronger integration across financial services.
The Chief Strategist of MelvinAfrica, Chiamaka Ugo-Obidike, made this call at the 2026 BusinessToday Annual Conference & Exhibition on risk protection and retirement planning, held recently in Lagos.
The MelvinAfrica Chief Strategist, who also delivered the keynote presentation themed “Youth Advantage: Redefining Risk Protection and Retirement Planning for a New Era,” said one of the major challenges in product development is creating solutions without involving the actual end users.
From left: Managing Director/Chief Executive Officer of Unitrust Insurance Company Limited, Adedayo Arowojolu; Chief Strategist of MelvinAfrica, Chiamaka Ugo-Obidike, past President of Nigerian Council of Registered Insurance Brokers Babatunde Oguntade at the event.
She stated, “Customers must be part of the product development process to ensure solutions truly meet their needs.”
She further highlighted the importance of data and seamless connectivity across financial platforms, urging stakeholders in the industry to embrace open finance.
According to her, customers should be able to access banking, coverage services, retirement savings, and investment solutions through a single platform, rather than having to navigate multiple applications.
She noted that although the financial services industry is evolving, it must move more quickly to keep pace with a youthful and increasingly digital population.
“Today’s customers do not want to open different apps to access their financial information. The industry must come together to make this work.”
“The biggest advantage we have is the youth. If the system is not ready for them, they will move on without it,” she said.
Earlier, while addressing participants, the convener of the conference, Nkechi Naeche-Esezobor, reflected on how the initiative began. She described its early phase as demanding but highly significant. According to her, the platform first started as an awards-focused initiative before gradually evolving into a forum designed to drive meaningful industry progress.
She explained that this transition was inspired largely by the late Mrs. Tonia Smart, who advised that recognition should go beyond celebration and contribute directly to measurable industry growth. Her recommendation later led to the introduction of conferences and seminars shortly after the platform’s fifth anniversary.
She said the platform has continued to expand under that vision of sustainable impact and sector advancement.
Speaking on the theme of the event, she said placing young people at the centre of sector reforms would help the insurance and pension industries build a stronger, more inclusive financial protection system.
She explained that the theme seeks to modernise insurance and pension products to reflect the realities of today’s youth-driven economy. With the growth of digital work, entrepreneurship, and the gig economy, the conference aims to promote flexible, affordable, and technology-enabled solutions tailored to young Nigerians.
This approach, she noted, is expected to close existing protection gaps and make insurance and pension products more accessible and relevant.
The event featured over 450 delegates, including regulators, business executives, key stakeholders, and young participants who explored practical ways to increase adoption among the youth.
The post Experts Push For Customer-Centric Reforms at BusinessToday Conference appeared first on Business Today NG.
BY JAMES OBIOMA—The Senate Public Accounts Committee (SPAC) has officially cleared the Nigeria Customs Service (NCS) of a N62.2 billion under-remittance allegation originally raised by the Office of the Auditor-General of the Federation in its 2019 audit report.
The clearance followed an investigative session on Tuesday, 16 June 2026, during which the Comptroller-General of Customs, Adewale Adeniyi, successfully defended the Service by proving that the alleged shortfall was a misclassification of revenue by auditors.
The original query, read by a representative of the Auditor-General under the direction of SPAC Chairman, Senator Ibrahim Dankwambo, had alleged that out of N691.242 billion generated by Customs in 2017, only N629.23 billion reached the Federation Account, leaving a balance of N62.2 billion.
Defending the Service’s financial integrity, CG Adeniyi explained that the multi-billion naira deficit was completely non-existent.
“The under-remittance of N62.2 billion levelled against Customs in the 2019 audit report was wrongly arrived at through misclassification of levies collected,” Adeniyi stated. “While most of the levies are to be collected and remitted into the federation account, others like the ones on local production of wheat, textiles and wines, etc do not go into the federation account, the totality of which accounted for the alleged unremitted N62.2 billion.”
Following identical, convincing clarifications on the first three major queries, a member of the committee, Senator Babangida Hussaini, wondered why the issues had not been ironed out sooner. He noted that as a former civil servant, such straightforward technicalities should have been resolved at the preliminary audit level rather than escalating to a full Senate investigation.
The post Senate Clears Customs of ₦62.2BN Under-remittance Allegation appeared first on Business Today NG.
Polaris Bank Limited has debunked reports claiming that over 34 persons died in a fire incident at its Broad Street branch in Lagos, describing the claims as false and misleading.
The bank issued the disclaimer in a post on X on Thursday, insisting that there were no casualties or fatalities in the fire incident.
A fire broke out on Thursday afternoon at a multi-storey building housing a Polaris Bank branch on Broad Street, Lagos Island.
The bank said the fire incident, which originated from a customer’s vehicle parked on the third-floor car park, was contained following the activation of its emergency response procedures and the prompt intervention of firefighters.
“A fire incident occurred today at the car park of our Broad Street Branch, Lagos, originating from a customer’s vehicle parked on the 3rd-floor car park.
“The fire was swiftly contained following the activation of our emergency response procedures and the prompt intervention of firefighters,” the bank stated.
READ ALSO: CBN, Polaris Bank refute liquidation rumors
Polaris Bank said it has commenced investigations to determine the cause of the fire incident, noting that reports claiming that over 34 persons were feared dead are false and misleading.
“We confirm that there were no casualties or fatalities. Reports claiming that over 34 persons were feared dead are false and misleading.
“Investigations into the incident are ongoing. We thank emergency responders, our staff, customers, and stakeholders for their support,” the bank said.
Polaris Bank urged the public to rely only on credible news platforms and its official channels for accurate information and to disregard false reports circulating online.
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