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AI research startup Listen Labs scrubbed a $1.5B funding round for Salesforce talks

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Listen Labs, a market research startup that uses voice AI to conduct customer interviews, recently signed a term sheet for a $125 million Series C at a $1.5 billion valuation, with Menlo Ventures set to lead the round, according to several people with knowledge of the matter.

But that round never closed, the people said. Listen Labs walked away from the signed term sheet, a rare occurrence in the venture world and one that is generally frowned upon, according to VCs.

The financing likely collapsed because of acquisition talks with Salesforce. The CRM giant has recently held talks to buy Listen Labs for around $2 billion, Business Insider reported. The discussions are not finalized, however, and may not result in a deal, the outlet notes.

Listen Labs is one of the leading startups in the rapidly growing field of automating customer research with AI. The three-year-old startup has about $30 million in annualized revenue, about three times more than Simile, a competing startup that predicts human behavior, according to two people familiar with the companies’ financials. In late July, Simile announced that it had closed a $200 million Series B at a $2 billion valuation led by Greenoaks — likely setting a new valuation benchmark for Listen Labs, one person said.

If talks with Salesforce collapse, several VCs told TechCrunch that they expect Listen Labs to return to market and target a valuation of $2 billion or higher.

While acquiring Listen Labs could strengthen Salesforce’s AI capabilities by using the startup’s AI to help predict customer needs, the CRM giant may ultimately decide that paying a 67 times revenue multiple is too steep a valuation, according to a person with experience negotiating exits to Salesforce.

Listen Labs, Salesforce, Menlo Ventures, and Simile did not immediately respond to requests for comment.

Listen Labs was co-founded in 2023 by Florian Jüngermann, a former German national champion in competitive computer programming, and Alfred Wahlforss, who previously founded a staffing startup called Bemlo. The two met while pursuing master’s degrees at Harvard.

Listen Labs’ AI develops survey questions and interviews customers over audio or video. The resulting conversations are then packaged into reports and PowerPoint presentations, similar to those traditionally produced by human market researchers.

Fortune 500 companies rely on this type of research to gauge customer needs and satisfaction with their brands and products, but traditional market research is expensive and can take weeks to complete.

Listen Labs’ technology helps reduce the time and cost of these projects, enabling companies to quickly understand how customers are reacting to product changes and iterate on them more efficiently.

The startup’s customers include Microsoft, Canva, Anthropic, and Sweetgreen. Listen Labs and Simile aren’t the only startups using AI to disrupt the customer research market.

Besides Simile, competitors in the space include Outset, Keplar, and Aaru. While some platforms automate interviews with real humans, others startups — like Aaru and Simile — take a synthetic approach, using AI to simulate human behavior and predict responses without interviewing anyone at all.

Listen Labs was previously valued at $500 million when it announced a $69 million Series B round in late January led by Ribbit Capital, with participation from returning backers Sequoia, Conviction, and Pear VC.

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Alex Otti a failure, lacks magic to end Abia misgovernance – NDC chieftain

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The Nigeria Democratic Congress, NDC, Director of New Media and Strategic Communications, Theo Abu Agada, on Wednesday, described Governor Alex Otti of Abia State as a failure.

Agada said the NDC will ensure that Otti is kicked out in 2027 because he has no magic wand to solve the misgovernance in his state and Nigeria.

He was reacting to a video of a man calling out Otti over the dilapidated condition of a school in Ukwe East Local Government Area of Abia State.

Reacting, Agada said no child deserves to learn in a school with dilapidated structures.

Posting on X, he wrote: "This is the person they said has the magic wand to solve misgovernance in Nigeria.

"An average Nigerian governor doing the barest minimum.

"No child deserves to learn in this kind of environment. Alex Otti is a failure, and we are kicking him out in 2027. Vote NDC."

Alex Otti a failure, lacks magic to end Abia misgovernance – NDC chieftain

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Uganda says no active Ebola cases after Nigeria confirms infection

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Uganda’s Ministry of Health has urged the public to remain calm and vigilant following Nigeria’s confirmation of an Ebola case, clarifying that the infected woman’s transit through Uganda does not establish that she contracted the virus there.

In a public statement issued on Tuesday, the ministry said preliminary information indicated that the Nigerian woman travelled to eastern Democratic Republic of the Congo (DRC) for business and passed through Uganda in early October without showing symptoms.

She reportedly developed symptoms after arriving in Nigeria, where authorities have confirmed an Ebola infection.

“The location of exposure remains under investigation,” the ministry said, adding that travel through Uganda alone was insufficient to establish where the infection occurred.

The clarification comes as Nigeria intensifies its response to the confirmed case in the Federal Capital Territory (FCT), with health authorities beginning contact tracing to identify people who may have been exposed to the virus.

PREMIUM TIMES reported that Nigeria’s Coordinating Minister of Health and Social Welfare, Muhammad Pate, confirmed the case on Tuesday. The patient is receiving treatment in isolation at a private hospital in the FCT, while 44 close contacts, including healthcare workers, patients, caregivers and travel contacts, have been identified.

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Active cases

The Ugandan health ministry said it had no confirmed active Ebola cases as of the time of its statement.

It also said the Nigerian government had yet to provide detailed information about the woman’s travel itinerary and clinical history, which it said would help guide further investigations and any necessary contact tracing.

The Ugandan health ministry said it was working with relevant agencies to strengthen screening and public health controls at points of entry, following the development.

It added that limited provisions had been maintained for humanitarian and diplomatic movements.

The ministry urged residents to practise regular handwashing and use sanitiser as part of efforts to reduce the risk of infection. It also pledged to provide verified updates through its official communication channels.

Regional outbreak

Nigeria’s confirmed case comes amid an ongoing Ebola outbreak linked to the Bundibugyo virus in the DRC, with infections also reported in other countries.

Kenya, which confirmed its first imported case in early October, reported a ninth case on Tuesday. Its health ministry said all nine cases belonged to one known cluster, with the eight surviving patients responding well to supportive care.

The first Kenyan patient had travelled from the DRC through Uganda before arriving in Nairobi. The development has heightened regional concerns about the movement of the virus across borders.

Uganda also recorded Ebola infections earlier in 2026 but subsequently declared its outbreak over after completing the required period without a new confirmed case.

Nigeria’s current case has renewed attention on the risks posed by international travel during an outbreak, as public health authorities work to establish the source of infection and prevent further transmission.

Ebola spreads through direct contact with the blood or other bodily fluids of an infected person, or with contaminated materials. Symptoms can include fever, headache, severe weakness, vomiting and diarrhoea.

Health authorities have advised the public to maintain good hand hygiene, avoid contact with the bodily fluids of suspected cases and promptly report possible exposure to public health officials.

Investigations into the Nigerian case and the circumstances surrounding the patient’s travel remain ongoing.


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