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Celebrated UBA graduate trainee speaks about handshake with Elumelu

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Deborah Moses, a graduate trainee at United Bank for Africa Plc (UBA), has described her interaction with the UBA chairman Tony Elumelu as a long-cherished dream.

Ms Moses attracted the attention of the bank’s Chairman, Tony Elumelu, after she shared observations and ideas on how the lender could address recurring problems faced by its customers.

Ms Moses made the observations on Thursday during a question-and-answer session at UBA’s Graduate Management Accelerated Programme (GMAP), where she spoke about her experience during her on-the-job training (OJT).

She told Mr Elumelu, who is finishing his tenure as the bank’s chairman in August, that many UBA customers repeatedly encounter similar problems but often do not know the documentation required to resolve them before visiting a branch.

According to her, this often leaves customers having to return home to obtain the required documents before their complaints can be addressed, creating frustration and discouraging some from returning to the bank.

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“During my OJT, I observed that our customers all have repetitive problems. They will come back for the same complaints, and then most of them do not know the required documentation that they need to bring so that their problems would be attended to smoothly.

“Mostly, they will realize that the customer service will now tell them, so you need this and you need that. Please, can you go back and bring it? And they’ll be like, I don’t have time. I cannot come back to this bank again. That’s a very big problem,” she said.

Deborah Moses (Dherby Stylevantage Facebook page)
Deborah Moses with TOE (Dherby Stylevantage Facebook page)

Ms Moses therefore suggested that the financial institution introduce a “UBA journey guide” for customers during onboarding, containing information on the documents and steps required for different banking-related complaints and requests.

“So I want to suggest, how about we have a UBA journey guide for our customers during onboarding, when they are registering with us. We give them maybe a PDF that contains what you need to do at a particular time,” the graduate trainee said.

She explained that the guide could be available in both digital and hard-copy formats, particularly to accommodate customers who are less comfortable with digital products.

The guide, she said, could cover issues such as changing a phone number and the documents customers need to bring to the bank to ensure prompt and smooth responses to their requests.

“And we can also have it in hard copy for some of our customers who do not really like the digital product.

“This way, they are informed of what they need to bring to the bank. They don’t always have to come and go back or have to come,” she said.

Ms Moses, an agricultural economics and extension graduate, also proposed that the lender create a department responsible for capturing customers’ experiences in real time across its branches.

She said such a system would enable the bank to track the number of customers visiting its branches, those attended to and those who were not, while identifying recurring complaints.

“At the end of the day, we know this number of people came to the bank; these people were attended to, and these were not, at the branch level. Daily reports, in a way, will help us know the recurring problems, the ones that are the highest, and then we will know how to solve them and reduce inflow,” she said.

Reacting to Ms Moses’ suggestions, the UBA chairman, Mr Elumelu, invited the graduate trainee to the podium, extolled her ideas and exchanged a handshake with her.

“If we hand over to people like you in UBA, we will be safe,” Mr Elumelu said, expressing his enthusiasm to continue monitoring her career at the bank.

Deborah Moses (Dherby Stylevantage Facebook page)
Deborah Moses (Dherby Stylevantage Facebook page)

Meanwhile, in a Facebook post on Friday, Ms Moses said the moment reinforced her belief that ideas, initiative and the courage to speak up can create an impact, regardless of where one is in their career journey.

READ ALSO: UBA strengthens Africa’s future leadership pipeline, graduates 374 young professionals

“I always imagined the day I’d shake hands with the outgoing Chairman. Yesterday, I got more than a handshake; I got a hug, encouragement, and his recommendation.

“During my GMAP OJT, by the Grace of God, I identified a problem, suggested a solution, and dared to speak up. He loved the idea.

“That moment reminded me that ideas matter, initiative matters, and your voice can create impact; regardless of where you are in your journey,” Ms Moses added.

The UBA graduate trainee previously worked as a Human Resources Assistant at Bank of Agriculture (BOA) after graduating in 2023. She also worked with NEAT Microcredit before joining the UBA internship programme.


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CPPE warns against return to petrol subsidy, proposes targeted relief

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The Centre for the Promotion of Private Enterprise (CPPE) has cautioned against restoring the petrol subsidy, describing the policy as fiscally unsustainable despite the severe economic pressures caused by rising petrol prices.

The private-sector advocacy group, in a policy brief signed by its Chief Executive Officer, Muda Yusuf, on Sunday, said the recent escalation in petrol prices had increased transportation, logistics and production costs, weakening consumers’ purchasing power.

It added that the recent increase in fuel prices also worsened the competitiveness challenges confronting businesses, particularly micro, small and medium enterprises (MSMEs).

CPPE’s position comes amid renewed calls for a return to fuel subsidy, including a pledge by former Vice-President Atiku Abubakar to restore a targeted petrol subsidy if elected in 2027.

The organisation said the subsidy debate should not be reduced to the issue of pump prices, arguing that it has wider implications for Nigeria’s fiscal sustainability, foreign exchange stability, investment, domestic refining, industrialisation, employment and energy security.

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“The central policy question is therefore not whether Nigeria should return to the old subsidy regime, but how to preserve the gains of the reform while reducing its social costs and translating the resulting fiscal space into tangible improvements in citizens’ welfare,” CPPE said.

Subsidy regime

According to the think tank, Nigeria previously spent an estimated $10 billion to $15 billion annually on petroleum-product imports before the subsidy reform.

It said subsidy and under-recovery obligations also consumed significant public resources, constrained remittances to the Federation Account and intensified fiscal pressures.

CPPE said artificially low domestic petrol prices also encouraged arbitrage and cross-border diversion, effectively resulting in Nigerian public resources subsidising fuel consumption outside the country.

“The old regime was therefore not merely a subsidy problem; it was a major fiscal, foreign-exchange and resource-allocation problem,” the think tank said.

Domestic refining

The group said the shift to market-based petrol pricing had improved the commercial viability of domestic refining by creating stronger investment incentives in the sector.

The think tank argued that a competitive domestic refining industry would generate opportunities beyond petrol production, including in diesel, aviation fuel, petrochemicals, fertiliser, plastics, chemicals, logistics, storage and maritime services.

“Domestic refining also conserves foreign exchange through import substitution, creates export opportunities and retains refining, engineering, logistics and technical jobs within the Nigerian economy,” CPPE said.

It urged Nigeria to pursue the transition from dependence on imported petroleum products to becoming “a competitive regional refining and petrochemical hub.”

CPPE acknowledged that subsidy removal had increased revenues available to the federal, state and local governments but said higher government revenues alone could not justify the reform.

“Citizens must see tangible benefits through improved public transportation, electricity, healthcare, education, food security, infrastructure and social protection,” it said.

The organisation said the debate should now focus increasingly on fiscal accountability and the quality of government spending.

It called on the three tiers of government to transparently demonstrate how the additional resources arising from the reform were being used to improve economic and social outcomes.

Global oil shock

The group also stressed the need to distinguish the price increase associated with subsidy removal from more recent increases attributed to movements in global crude oil and refined-product prices.

According to CPPE, petrol was selling at about N774 to N800 per litre before the latest escalation in international energy prices, while prices subsequently rose above N1,300 per litre amid what it described as a sharp increase in global energy prices linked to the Middle East crisis.

“It would therefore be incorrect to attribute the entirety of the latest petrol-price increase to subsidy removal,” the organisation said.

The think tank described the two developments as separate issues requiring different policy responses: the first, a domestic structural reform involving the transition to market-based pricing, and the second, an external commodity price shock.

N20 trillion subsidy bill

CPPE said restoring a universal petrol subsidy could recreate the fiscal and foreign-exchange pressures that prompted the reform.

Using an estimated petrol consumption benchmark of 50 million litres per day and an indicative subsidy requirement of N1,050 per litre, the organisation estimated that the potential subsidy exposure could amount to about ₦ 152.5 billion daily, N1.575 trillion monthly, and approximately N19.16 trillion annually.

It described the figure as an annual burden of about N20 trillion, while acknowledging that the actual cost would depend on factors including consumption, crude oil prices, exchange rates, refining or landing costs, and the regulated pump price.

CPPE also warned that consumption could increase under a subsidy regime as price differentials could recreate incentives for cross-border diversion.

“An annual subsidy bill approaching N20 trillion would impose an enormous opportunity cost,” it said.

According to the organisation, such spending could compete with funding for infrastructure, education, healthcare, security, agriculture and social protection, while potentially widening the fiscal deficit and increasing borrowing and debt-service pressures.

It further warned that increased government borrowing could crowd out private-sector credit, sustain high interest rates and weaken investment, productivity, job creation and economic growth.

“Nigeria would therefore risk replacing an energy-price problem with a much larger fiscal, debt, foreign-exchange and investment problem,” CPPE said.

Targeted relief

Rather than restoring the the petrol subsidy, the organisation urged the government to implement targeted interventions to reduce household vulnerability and business costs.

It recommended expanding affordable public transportation, rail freight, and logistics infrastructure; improving electricity supply; accelerating compressed natural gas (CNG), solar, and distributed energy solutions; and strengthening food production through improved agricultural security, irrigation, rural infrastructure, and logistics.

CPPE also called for targeted support for vulnerable households, improved public healthcare and education, and measures to reduce energy, logistics and financing costs for productive enterprises, particularly MSMEs.

READ ALSO: CPPE urges NMDPRA to tie petrol imports to verified supply gaps

It urged the government to maintain a predictable, market-oriented framework for the downstream petroleum sector to protect investor confidence and encourage further investment in domestic refining.

“The appropriate policy direction is to preserve the downstream petroleum reforms while aggressively mitigating their social and economic costs,” the organisation said.

CPPE said the fiscal gains from subsidy removal must become more visible through infrastructure, public services and productive investment, alongside greater transparency and accountability in the utilisation of additional revenues accruing to the federal, state and local governments.

“The subsidy debate should therefore move beyond the binary question of whether petrol subsidy should be restored.

“The more consequential issue is how Nigeria can convert the gains of the reform into lower structural costs, stronger domestic production, improved competitiveness, greater energy security and measurable improvements in citizens’ welfare,” it said.

The organisation said the recommendations would make the reform “economically sustainable and socially defensible.”

Nigeria’s petrol subsidy was removed in May 2023 after President Bola Tinubu announced during his inauguration on 29 May that “the fuel subsidy is gone.”

The announcement effectively ended the government’s previous system of subsidising petrol costs, prompting the Nigerian National Petroleum Company Limited (NNPC Ltd) to adjust pump prices nationwide in June 2023.

The reform was intended to reduce the government’s financial burden from subsidising petrol.


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FG settles severance benefits for 2,100 former Nigeria Airways workers after two decades

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The Federal Government has paid outstanding severance benefits to 2,100 former workers of the defunct Nigeria Airways, more than two decades after the national carrier was liquidated.

The payment covers beneficiaries in Batches 1 to 7, according to a statement issued by the Federal Ministry of Finance on Friday.

Another 600 former workers in Batches 8 and 9 are being processed for payment and are expected to receive their benefits within days, bringing the total number of beneficiaries under the exercise to 2,700.

The ministry said the benefits across the nine batches amount to N18 billion.

Nigeria Airways, which was established in 1958 as the country’s national carrier, ceased operations in 2003 and was liquidated in 2004. Many former workers subsequently spent years pursuing unpaid terminal and severance benefits.

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The latest payment follows years of demands by former workers and interventions by the National Assembly and successive administrations over the outstanding liabilities.

In January 2025, the National Assembly Joint Committee on Aviation said the Federal Government owed former Nigeria Airways workers N36 billion and threatened to withhold approval of the aviation budget unless provisions were made for the payment.

How the payment was made

The Ministry of Finance said President Bola Tinubu had earlier approved the settlement of the outstanding severance obligations and directed that the matter be concluded.

Under the direction of the Minister of Finance and Coordinating Minister of the Economy, Taiwo Oyedele, the ministry said processes were undertaken to identify eligible beneficiaries, validate records and establish the financial obligations before payments commenced.

Mr Oyedele said the payment was part of the government’s effort to address legitimate outstanding obligations.

“Behind these figures are people and families who have waited for years to receive what is legitimately due to them,” he said.

“Our responsibility is to confront outstanding obligations, complete the necessary processes and, once the resources are secured, ensure that the people affected feel the impact of government positively.”

He said the exercise demonstrated what could be achieved when government institutions worked together to resolve longstanding issues.

READ ALSO: NASS panel threatens to withhold aviation budget until Ex-Nigerian Airways workers are paid

The ministry also acknowledged the involvement of the Minister of Aviation and Aerospace Development, Mr Festus Keyamo, and the National Assembly Joint Committees on Aviation in efforts to resolve the matter.

The ministry said the objective was to ensure that legitimate beneficiaries received their approved entitlements while maintaining safeguards around public funds.


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