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Celebrated UBA graduate trainee speaks about handshake with Elumelu

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Deborah Moses, a graduate trainee at United Bank for Africa Plc (UBA), has described her interaction with the UBA chairman Tony Elumelu as a long-cherished dream.

Ms Moses attracted the attention of the bank’s Chairman, Tony Elumelu, after she shared observations and ideas on how the lender could address recurring problems faced by its customers.

Ms Moses made the observations on Thursday during a question-and-answer session at UBA’s Graduate Management Accelerated Programme (GMAP), where she spoke about her experience during her on-the-job training (OJT).

She told Mr Elumelu, who is finishing his tenure as the bank’s chairman in August, that many UBA customers repeatedly encounter similar problems but often do not know the documentation required to resolve them before visiting a branch.

According to her, this often leaves customers having to return home to obtain the required documents before their complaints can be addressed, creating frustration and discouraging some from returning to the bank.

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“During my OJT, I observed that our customers all have repetitive problems. They will come back for the same complaints, and then most of them do not know the required documentation that they need to bring so that their problems would be attended to smoothly.

“Mostly, they will realize that the customer service will now tell them, so you need this and you need that. Please, can you go back and bring it? And they’ll be like, I don’t have time. I cannot come back to this bank again. That’s a very big problem,” she said.

Deborah Moses (Dherby Stylevantage Facebook page)
Deborah Moses with TOE (Dherby Stylevantage Facebook page)

Ms Moses therefore suggested that the financial institution introduce a “UBA journey guide” for customers during onboarding, containing information on the documents and steps required for different banking-related complaints and requests.

“So I want to suggest, how about we have a UBA journey guide for our customers during onboarding, when they are registering with us. We give them maybe a PDF that contains what you need to do at a particular time,” the graduate trainee said.

She explained that the guide could be available in both digital and hard-copy formats, particularly to accommodate customers who are less comfortable with digital products.

The guide, she said, could cover issues such as changing a phone number and the documents customers need to bring to the bank to ensure prompt and smooth responses to their requests.

“And we can also have it in hard copy for some of our customers who do not really like the digital product.

“This way, they are informed of what they need to bring to the bank. They don’t always have to come and go back or have to come,” she said.

Ms Moses, an agricultural economics and extension graduate, also proposed that the lender create a department responsible for capturing customers’ experiences in real time across its branches.

She said such a system would enable the bank to track the number of customers visiting its branches, those attended to and those who were not, while identifying recurring complaints.

“At the end of the day, we know this number of people came to the bank; these people were attended to, and these were not, at the branch level. Daily reports, in a way, will help us know the recurring problems, the ones that are the highest, and then we will know how to solve them and reduce inflow,” she said.

Reacting to Ms Moses’ suggestions, the UBA chairman, Mr Elumelu, invited the graduate trainee to the podium, extolled her ideas and exchanged a handshake with her.

“If we hand over to people like you in UBA, we will be safe,” Mr Elumelu said, expressing his enthusiasm to continue monitoring her career at the bank.

Deborah Moses (Dherby Stylevantage Facebook page)
Deborah Moses (Dherby Stylevantage Facebook page)

Meanwhile, in a Facebook post on Friday, Ms Moses said the moment reinforced her belief that ideas, initiative and the courage to speak up can create an impact, regardless of where one is in their career journey.

READ ALSO: UBA strengthens Africa’s future leadership pipeline, graduates 374 young professionals

“I always imagined the day I’d shake hands with the outgoing Chairman. Yesterday, I got more than a handshake; I got a hug, encouragement, and his recommendation.

“During my GMAP OJT, by the Grace of God, I identified a problem, suggested a solution, and dared to speak up. He loved the idea.

“That moment reminded me that ideas matter, initiative matters, and your voice can create impact; regardless of where you are in your journey,” Ms Moses added.

The UBA graduate trainee previously worked as a Human Resources Assistant at Bank of Agriculture (BOA) after graduating in 2023. She also worked with NEAT Microcredit before joining the UBA internship programme.


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Business

NAIPE 11th Annual Conference Moves to 12 Noon as 28 Stakeholders Back Event

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About 28 insurance and pension regulators and operators have backed the upcoming 11th edition of the Nigerian Association of Insurance and Pension Editors (NAIPE) Annual Conference, scheduled to hold in Lagos.

This is even as the timing of the event scheduled to hold on Thursday, October 8, 2026, at Oriental Hotel, Victoria Island, Lagos, has been shifted from 9:00am to 12:00pm same day.

This is to allow Insurance operators, who will be attending Insurers Committee meeting earlier that day, conclude their meeting and attend the conference.

The national conference with a focus on the emerging market dynamics in Nigeria’s insurance and pension sectors, follows  the just concluded recapitalisation exercise in the insurance sector and ongoing exercise in the pension industry.

Themed: “Post-Recapitalisation and Market Dynamics in Insurance & Pension Sectors,” the Chief Executive Officer of United Capital Asset Management Limited, Dr. Odiri Oginni, will deliver the keynote address, focusing on the insurance  perspective while Mr. Oguche Aguda,
Founder and Managing Partner of HRISP Partners, will equally deliver a paper on the theme, focusing on the pension perspective.

The Group Managing Director of Custodian Investment Plc, Mr. Wole Oshin, will chair the event.

According to NAIPE, the conference is coming at a critical period for the two sectors, as insurance operators have just concluded their recapitalisation exercise, while pension operators are expected to conclude theirs in 2027.

The high level discourse will therefore examine how funds raised through recapitalisation can be strategically invested and deployed to generate stronger returns, deepen market confidence and improve service delivery to shareholders and policyholders.

Expected dignitaries include the Commissioner for Insurance & Chief Executive Officer of the National Insurance Commission (NAICOM), Mr. Olusegun Omosehin; Director-General of the National Pension Commission (PenCom), Ms. Omolola Oloworaran; chief executives of insurance companies, broking firms, investment and securities companies and Pension Fund Administrators (PFAs), as well as regulators, labour unions, students and other stakeholders.

Speaking ahead of the conference, Chairperson of NAIPE, Mrs. Ebere Nwoji said, the annual gathering provides a platform for insurance and pension journalists to contribute to the development of both sectors by promoting greater public understanding of insurance and pension as instruments for financial security and protection against old-age poverty.

Nwoji expressed appreciation to operators and regulators in the two sectors for their continued support for the conference, stressing that, the benefits derived from the annual event outweigh the resources committed to organising it.

She described this year’s theme as timely, given the significant structural changes taking place in the insurance and pension industries through recapitalisation.

She noted that, the insurance industry concluded its recapitalisation exercise on July 31, 2026, while the pension industry is currently undergoing a similar process expected to be completed next year.

The NAIPE chairperson, particularly, commended the leadership of NAICOM for successfully concluding the insurance industry’s recapitalisation exercise, describing it as a major achievement for Omosehin.

According to her, the Commissioner ‘took the bull by the horns’ in breaking what she described as the longstanding cycle of inconclusive recapitalisation exercises in the insurance industry.

She also expressed optimism that the pension industry, under the leadership of Ms. Omolola Oloworaran, would achieve a seamless and successful recapitalisation exercise.

“The conference would provide operators with an opportunity to gain insights into prudent and judicious investment of the capital raised through the recapitalisation process.

“I am confident that speakers at the event would provide practical perspectives on how insurance and pension operators can deploy their strengthened capital bases to deliver superior investment returns while enhancing value for investors, shareholders and policyholders” she affirmed.

Meanwhile, NAICOM, PenCom, SanlamAllianz, Veritas Kapital and 24 others have offered their support and partnership towards the conference.

The post NAIPE 11th Annual Conference Moves to 12 Noon as 28 Stakeholders Back Event appeared first on Business Today NG.

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Nigeria’s business activity expands as household confidence weakens

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Nigeria’s business activity strengthened in September 2026, but households became more pessimistic about economic conditions, finances and prices, according to new reports by the Central Bank of Nigeria (CBN).

The CBN’s September Purchasing Managers’ Index (PMI) showed that overall economic activity expanded for the fourth consecutive month, with the Composite PMI rising to 53.0 points from 52.7 points in August.

The survey, conducted between 7 and 11 September among 1,900 purchasing and supply executives across the Industry, Services and Agriculture sectors, showed that 23 of the 32 subsectors surveyed recorded expansion, while nine declined.

The improvement was supported by stronger industrial activity, with the Industry PMI rising to 52.0 points in September from 50.6 points in August, marking a second consecutive month of expansion.

The sector’s Output Index also rose to 53.2 points, supported by increases in new orders and employment, while the Raw Materials Inventory Index returned to expansion at 51.1 points from 49.4 points in August.

The Services sector remained in expansion at 53.2 points, compared with 53.3 points in August, while the Agriculture PMI eased slightly to 53.1 points from 53.4 points.

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The regulatory body said agriculture had now recorded 26 consecutive months of expansion.

However, the improvement in business activity was accompanied by renewed pressure on input prices.

The Composite input price index increased by 0.8 points in September, while the output price index declined by 0.5 points.

CBN said the September PMI pointed to a “broadening recovery” in economic activity, although the renewed increase in input price pressures warranted close monitoring.

Household expectations

Meanwhile, the picture was less positive among households. In a separate report, CBN’s September Household Expectations Survey, it was revealed that the Overall Consumer Sentiments Index fell sharply to -18.7 points from -9.9 points in August, indicating increased pessimism about the economy.

The Economic Conditions Index stood at -21.5 points, while the Family Financial Situation Index was -23.9 points and the Family Income Sentiments Index stood at -10.5 points.

This indicates a pessimistic outlook on current economic conditions among households and regarding their family financial situation.

Also, the report showed that Nigerian households also reported stronger concerns about prices.

The average price sentiment index rose to 33.5 points from 23.0 points in August, indicating that respondents perceived prices as remaining high. Among the selected items, households reported the lowest perceptions of price changes for food and telecommunication services.

The Central Bank said households expected price pressures to remain elevated over the next three and six months, with the price outlook indices standing at 29.7 and 28.4 points, respectively.

Meanwhile, Nigeria’s headline inflation eased marginally to 15.39 per cent in August 2026 from 15.43 per cent in July, according to the National Bureau of Statistics (NBS), while month-on-month inflation fell more sharply to 0.71 per cent from 1.57 per cent.

CBN said the respondents’ cautious mood was also reflected in household spending intentions, with food remaining the dominant expenditure priority, followed by transportation, other household goods, education, and electricity and water.

It said households remained particularly reluctant to make major purchases. The sentiment indices for house purchases, motor vehicles, investments and consumer durables were all negative, at -68.2, -67.3, -50.7 and -49.5 points, respectively.

Buying conditions also remained weak, with the index for consumer durables at 24.8 points and that for motor vehicles and buildings and landed properties at 24.2 points, all below the 50-point threshold.

The survey further showed that 61.1 per cent of respondents believed faster price increases would weaken the Nigerian economy, while 62.2 per cent preferred lower lending rates.

However, 45.1 per cent favoured higher interest rates when they were presented as a means of containing inflation, while 44.8% preferred lower interest rates, even at the cost of rising inflation.

READ ALSO: CBN urges Nigerians to handle Naira with care

Despite the weak September sentiment, households expected confidence to improve gradually, with the Overall Consumer Sentiments Index projected at -8.7 points next month, -0.4 points over the next three months and 7.1 points over the next six months.

The contrasting findings suggest that while business conditions continued to improve in September, households remained under pressure from high prices, interest rates and concerns about their finances.

The regulatory body said households remained cautious during the month, with subdued buying conditions and purchase intentions pointing to persistent concerns about household finances and economic conditions.


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